GoAus terms of use
Last updated 5 November 2026. GoSEQ is now called GoAus: same app, same company (E&D Collective), and these terms still apply.
GoAus (formerly GoSEQ) is a public-transport app for every Australian state and territory, made by E&D Collective. By using GoAus (the app, the web version at goaus.app, or GoAus Pro) you agree to these terms and to our privacy policy. If you don’t agree, please don’t use GoAus.
GoAus is new, and it’s a guide
- It’s an early version. The web version is a beta: things may break, change or disappear, and some features are only in the phone apps.
- Times can be wrong. Timetables, live times, delays, cancellations and alerts come from TransLink’s public data. They can be late, missing or wrong, and our predictions are estimates. Leave yourself some spare time, and for a trip that really matters (an exam, a flight, the last service of the night) check TransLink or the signs at the stop too.
- Heads-ups and reminders can fail. A notification might arrive late, or not at all (your phone, its settings, your connection or our servers can all get in the way). Don’t rely on GoAus alone to be on time.
- Look after yourself. Walking directions are a guide, not a safe route: watch the road, follow road rules and signs, and don’t use GoAus while driving. Free ride is a guide too: speeds, limits and bends come from map data that can be wrong or out of date. Follow the road rules and the rules for scooters and bikes where you are (helmets, where you may ride, speed limits), and only look at or touch your phone when the law and the road let you.
- We’re independent. GoAus isn’t made by, endorsed by or affiliated with TransLink or the Queensland Government. Fares, services and conditions of travel are TransLink’s.
Accounts
- You can use GoAus without an account. Anyone can create one, including people under 13, who choose “Under 13” when they sign up. If you’re under 18, check these terms with someone you trust, and a trusted adult is welcome to help you set up. The same rules apply to everyone. Under-13 accounts start with extra privacy settings on, explained on the privacy page, and Family and mobile-number sign-up are for people 13 and over for now.
- Keep your password to yourself, and tell us straight away if you think someone else has used your account.
- You can delete your account at any time (Me → your name → Delete account, or goaus.app/account).
GoAus Pro
- What it is: extra features, listed in the app. Live times and trip planning stay free.
- Free trial: a new account gets Pro free for 14 days, without a card. It starts automatically when you create your account, and counts down from that day whether or not you use Pro. It’s the same two weeks in the Android app and on the web. The first iPhone version has no purchases and no trial: its extras are included at no charge. If that changes, we’ll say so here before it does. After that it goes back to the free version unless you subscribe: live times and trip planning stay free. If you subscribe during those 14 days, your first payment is when they end, not before. We send one reminder shortly before they end, which you can turn off.
- Testers: Android testers on Google Play get GoAus Pro free while they’re testing, which means they’ve used the Android app, signed in, in the last 14 days. They can still subscribe if they’d like to support GoAus.
- Price and billing: prices are in Australian dollars. We aren’t registered for GST, so none is charged. GoAus Pro is A$4.99 a month or A$44.99 a year, unless the app shows a different price when you subscribe. A subscription renews automatically at the end of each period until you cancel.
- Plans: Free, Pro, Founding Member, Platinum, Family and Family Platinum, with the prices and texts shown at goaus.app/pricing and in the app. Push notifications are unlimited on every plan; texts are the paid extra. Pro includes 30 trip texts and 30 safety texts a month, Founding Member 25 and 30, Platinum 120 and 60, Family 80 and 60 shared by up to 6 people, Family Platinum 200 and 120 shared by up to 6 people. Trip texts are your own alerts. Safety texts go to your trusted contacts, like “got home”. They start again on the 1st of each month (Brisbane time), and unused texts don’t carry over.
- Founding Member: A$2.99 a month, for the first 50 people to subscribe to it. You keep that price forever, even if you cancel and come back later. Places are counted once: a cancelled place is never given to someone else. When all 50 places are taken, the plan is no longer offered.
- Texts and emergencies: Help, “haven’t checked in” and “cut short” texts always send, whatever plan you’re on and however many texts you have left. When you’ve used the month’s trip texts, your alerts keep arriving as push notifications.
- Text top-ups: you can buy 50 texts for A$6.99 or 150 for A$17.99, as a one-off payment (not a subscription). They never expire and are used after your month’s texts. A top-up for a Family plan goes to the family’s shared pool. Top-up texts aren’t refundable once used, and an unused top-up is refunded only where the law requires.
- Where you pay: on the web (goaus.app/pay) you pay through Stripe. GoAus never sees your card details. In the Android app you pay through Google Play, under its terms. (If iPhone subscriptions are added later, they will be paid through the App Store.) GoAus’s subscription service, RevenueCat, passes the purchase on to us so Pro follows your account to every phone you sign in to.
- Free days at checkout: if you subscribe during your 14 free days, the checkout shows the days you have left and the date of your first payment. They are not a new trial.
- Someone else paying: if you’re under 18, you can send a link to someone you trust to pay for you. The link works for 7 days and for one payment. The person who pays is the customer: they agree to these terms for that payment, get the receipts, and manage or cancel the plan from the link we email them. You can see that someone else pays, but not who or how.
- Cancelling: cancel any time (goaus.app/account → Manage subscription, or your Google Play or App Store subscriptions). You keep Pro until the end of the period you’ve paid for, and aren’t charged again. Deleting your GoAus account cancels a web subscription, but a Google Play or App Store subscription has to be cancelled in that store.
- Refunds: we don’t refund part-used periods, except where the law says we must. Nothing in these terms takes away your rights under the Australian Consumer Law, including a refund or remedy when a service has a major failure.
- Changes: we may change what Pro includes or what it costs. A price change applies from your next renewal, and we’ll tell you before it does.
Get home safe and Help
- They’re optional helpers, not a safety service. Get home safe and Help need a GoAus account. They can fail: no signal, a flat phone, a late or missing email or text, or an email in spam. Don’t rely on them alone.
- GoAus is not an emergency service. It doesn’t contact emergency services and can’t send help. If you’re in danger, call 000.
- Only add people who agree. Your emergency contacts get an email or a text (whichever you choose) asking if they’re happy to be one. Only add someone you know, and who’s expecting it. They can say no, or stop the emails or texts (reply STOP), at any time.
- What your contacts see. If you don’t answer “All good?”, they’re emailed or texted your first name, where you were last seen (in words) and your live trip link if you’re sharing one. If you press Help, your contacts, mates and (if you switched it on) family get a link to your exact live location until Help ends. Press and hold only when you mean it.
- Use it honestly. Don’t trigger Help as a joke, or add someone as a contact to scare or annoy them.
- How it works, and what we keep, is on the privacy page.
Help from GoAus Support
- You can message GoAus Support from the app, our website or support.goaus.app. The first replies come from Max, an AI helper (also by text, if you text GoAus). Max is powered by AI services from other companies (see the privacy page), so what you write to Max is sent to them. Max can be wrong, so check anything important, and ask for a person whenever you like.
- Support is not an emergency line, and we can’t promise how fast we’ll reply. For danger, call 000.
Family
- It’s optional and free. Family needs an account (any age, including Under 13 accounts; someone under 18 should set it up with a trusted adult). It lets up to 6 accounts share the trips they start with each other. It is not a way to follow where someone is during the day, and it is not a safety service.
- Everyone has to agree. Someone joins only if they ask and an organiser or guardian says yes. Every person chooses what they share, and who sees it. Nothing is shared until they switch it on. Leaving is always allowed, and nobody is told when you pause.
- Be honest about who you are. Choose your real age group. Don’t add or pressure someone who hasn’t agreed, and don’t use Family to pressure, harass or control anyone.
- Organisers and guardians can close a family or remove a member. Reports go to GoAus Support. We may close a family, remove a member or stop an account using Family if it’s used against these terms.
- What Family stores is on the privacy page.
“My bus was late” cards
- A card is a page made from your phone’s data, checked by our server where it could be. It shows the route, stop, timetabled and actual times, and whether the evidence was the live feed or the bus’s position. It shows no name or account.
- It’s a GoAus record, not an official TransLink record. It can be wrong. Nobody has to accept it, and we can’t promise that a school, employer or anyone else will.
- Only make a card about a real late trip, and don’t change one or pass it off as something else. Cards are deleted after 90 days.
Using GoAus fairly
- Don’t try to break, overload or get around GoAus’s limits, copy its data in bulk, or use it to harm, harass or mislead anyone (including through shared trips and support chats).
- Ask GoAus and the support helper are AI: answers can be wrong, and there are daily limits.
- We may suspend or close an account that’s used against these terms.
Whose data it is
GoAus contains TransLink (Queensland Government) data, used under CC BY 4.0, and maps © OpenStreetMap contributors. The GoAus app, name and design belong to E&D Collective.
If something goes wrong
We work hard to make GoAus accurate and reliable, but we can’t promise it will always be available, error-free or right. To the extent the law allows, we aren’t responsible for missed or late services, missed appointments, or any indirect loss from using GoAus, and our total liability to you is limited to supplying the service again or refunding what you paid us for Pro in the 12 months before the problem. None of this limits guarantees you have under the Australian Consumer Law that can’t be excluded.
Changes to these terms
We may update these terms as GoAus changes. We’ll change the date at the top, and for a change that matters, tell you in the app. Using GoAus after that means you accept the new terms.
The law
These terms are governed by the laws of Queensland, Australia.
Contact
Questions about these terms: email hello@goaus.app, or ask in GoAus Support.